If you can't send/receive your email, you may get one of the following error messages;
The connection to the server has failed. Account: mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCCOE
The host 'mail.yourdomain.com' could not be found. Please verify that you have entered server name correctly. Account: 'yourname', Server 'mail.yourdomain.com', protocol: POP3, Port: 110'Secure(SSL): No, Socket Error: 11001, Error Number 0x800CCCOD.
* Outlook Express has been misconfigured with the wrong server name.
* Outlook Express has been misconfigured with the user name or password.
* Outlook Express has a corrupted profile.
* A firewall or Anti-Virus software is blocking email, or is misconfigured.
* The TCP/IP stack in Windows needs to be reinstalled or reset.
* Outlook Express is improperly installed or corrupted.
A. Check to see if SMTP Authentication is setup properly.
Customers are required to configure their mail clients to use SMTP authentication in order to send mail via their mail server. Below are the instructions for doing this via Outlook Express:
1. Open Outlook Express
2. Select the TOOLS menu
3. Click ACCOUNTS
4. Click the MAIL tab
5. Highlight your mail account, click PROPERTIES
6. Click the SERVERS tab
7. Select the checkbox that reads "MY SERVER REQUIRES AUTHENTICATION"
8. Make sure that "Use the same settings as my incomming mail sever" is selected.
9. Click OK
10. Click APPLY
11. Click OK
12. Click CLOSE
Outlook Express is now setup for SMTP Authentication.
B. Verify Your Outlook Express Configuration
The first step is to check your Outlook Express settings, making sure that the POP3 and SMTP servers are both set to mail.yourdomain.com.
Verify that your username is correct. It should look like your full email address, for example, firstname.lastname@example.org. Also verify your password.
For steps on how to check this, please see our Outlook Express setup instructions:
Outlook Express - Verify your e-mail setup. If this has not changed the error, test your connection by following this procedure.
1. Click the Start button, then click Run...
2. If you have Windows NT/2000/XP, type cmd or if you have Windows 95/98/ME type command This will open a new command prompt window, with white text on a black screen.
3. Type in the following exactly as it appears. You will not see what you are entering so take it slowly, and if you make a mistake, start again. telnet mail.yourdomain.com 110
4. When you are finished typing the email, press the Enter key on your keyboard. You will then be connected to the email server.
5. Type in USER followed by your email address e.g. USER email@example.com and then press the Enter key.
6. You will then get a message +OK.
7. Next type in PASS followed by your password e.g. PASS currentpassword and press the Enter key.
8. If it is correct, you will get an OK message.
If you can do this, you have connected to the mail server and so the problem lies somewhere with Outlook Express.
C. Your Password Has Become Corrupted
It could be that your password has somehow become corrupted. You will need to contact us so that we can reset your password for you.
After resetting your password, try downloading your email again. If you changed your password from the original, you will have to change it in your Outlook Express configuration.
D. A firewall or Anti-Virus software is blocking email, or is misconfigured
If you are running any firewalls, internet security or privacy software, or an anti-virus program, temporarily disable them and try again.
If this resolves the problem, your security software may need to be reconfigured so it will allow your incoming email to work properly. Please check the documentation for your software, or contact their technical support department.
NOTE: Windows XP has a firewall built into the operating system which you can disable by going into your Network Connections Control Panel in your version of Windows
E. Reset the TCP/IP stack
If you are still getting this error message, there is one more option to try. This is to reset the TCP/IP stack.
1. Click on Start, then Run
2. Type cmd and press the Enter key on your keyboard. A screen will open.
3. Type in netsh int ip reset c:\resetlog.txt
4. Try checking your email again.
F. Outlook Express is improperly installed or corrupted
If you're still having problems, it could be that Outlook Express is itself corrupt. Please reinstall Outlook Express.